Research on Construction and Application of Customer Service Management System for Digital Urban Planning

doi:10.3969/j.issn.1006-2475.2010.11.014

Computer and Modernization ›› 2010, Vol. 1 ›› Issue (11): 50-52,5.doi: 10.3969/j.issn.1006-2475.2010.11.014

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Research on Construction and Application of Customer Service Management System for Digital Urban Planning

WU Wei， SHUI Xue-min, LU Qiang

Guangzhou Urban Planning Automation Center, Guangzhou 510030, China

Received:2010-06-22 Revised:1900-01-01 Online:2010-11-25 Published:2010-11-25

Abstract

Abstract: Urban planning has entered into a new era of digital planning. The development of urban planning relies on information system more and more. The efficiency of customer service has become an important thing to assure the urban planning informatization. This essay introduces the experiences of customer service management system in Guangzhou planning bureau. At last, it predicts the future development of customer service in the field of urban planning.

Key words: customer service, management, system, information, quality

CLC Number:

TP391

WU Wei;SHUI Xue-min;LU Qiang. Research on Construction and Application of Customer Service Management System for Digital Urban Planning [J]. Computer and Modernization, 2010, 1(11): 50-52,5.

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